It’s a busy weekend and your hotel is flourishing. RevPar is at an all-time high and you’re on track to break more records this season. Everything’s looking great for the hotel when a guest approaches the front desk to speak Continue reading Bed Bugs – What’s Your Code Word?
The hotel industry doesn’t like to talk about it and you definitely won’t learn about it at a college that teaches you hotel management. But, start working in a hotel and it won’t be long before you’ve checked in a Continue reading Sex Worker in Your Hotel – Telltale Signs
This is the first of what will be a regular section of the blog where I describe a problem scenario that a hotel is faced with and how the problem is successfully solved. I will be speaking from real scenarios that Continue reading Group Arrives to Lost Reservation