It’s a busy weekend and your hotel is flourishing. RevPar is at an all-time high and you’re on track to break more records this season. Everything’s looking great for the hotel when a guest approaches the front desk to speak Continue reading Bed Bugs – What’s Your Code Word?
“Can we get an upgrade?” A common question asked of front desk agents. What is it that makes guests think that they’re entitled to free room upgrades? A quick search online for how to get free room upgrades will result Continue reading Free Room Upgrades – How Do They Affect Hotels?
The hotel industry doesn’t like to talk about it and you definitely won’t learn about it at a college that teaches you hotel management. But, start working in a hotel and it won’t be long before you’ve checked in a Continue reading Sex Worker in Your Hotel – Telltale Signs
You can get away with a lot by spinning your words around to elicit a positive response from the person you’re interacting with. But, spinning your words in the context of guest service does not mean doing what the guest asks in Continue reading Spinning Your Words – 15% or $100?
This is the first of what will be a regular section of the blog where I describe a problem scenario that a hotel is faced with and how the problem is successfully solved. I will be speaking from real scenarios that Continue reading Group Arrives to Lost Reservation
In this post I will discuss some of the skills and attributes that potential employers will be looking for on your application in the form of a hotel management cover letter. Previously, I listed the relevant experience and qualifications that employers will be Continue reading Your Hotel Management Cover Letter
Having a good resume for hotel management jobs is a key factor in obtaining the career that you desire. Resumes get interviews and interviews get jobs. It is important to include relevant experience and qualifications in your resume as it Continue reading Your Hotel Management Resume
I explained the relationship between hotels and online travel agencies (OTA) and broke down their contractual agreements in this previous post. When it comes to negotiating agreements with online travel agencies they don’t allow much room for movement when it comes Continue reading Maximize Hotel Revenue – OTA’s
Every day we see images on the internet, television and billboards for websites that are advertising hotel rooms at rates that appear too good to be true. Sites like Expedia, Priceline, Orbitz Worldwide and Travelocity offer rates better than those Continue reading How Online Travel Agencies Work
Welcome to Learn Hotel Management. A blog to teach you about hotel management from real world experience. Knowledge comes from someone who started on the bottom rung of front desk and housekeeping and worked their way up to management positions. Continue reading Learn Hotel Management